Provide Customer Support to your clients

Getting Started



Agency plan owners can integrate customer support or a live chat system to handle client queries. Agency clients can contact agencies directly from their Dashboards. This article will cover how agencies can integrate live chat support for their clients.

Configuring Customer Support



To configure customer support as an agency owner, refer to the steps listed below:

- Go to your Client’s site dashboard
- Click on Settings under the Styles and Settings panel
- Open the Agency Site Configuration tab
- Choose the platform you would like to integrate
- Paste the embed script from your selected platform
- Press the Save button

💡 From your end, you will see Dorik’s customer support on the right side of your screen, but your client(or invited member) will see the chat support which you have integrated.

Integrating Whatsapp Widget with Elfsight (Example)



To integrate a Whatsapp widget with Elfsight to your customer’s dashboard, follow the steps in the video below:



Integrating Crisp



To learn how to integrate Crisp into your client’s dashboard, refer to the link below:

Crisp Integration

Integrating Intercom



To learn how to integrate Intercom into your client’s dashboard, refer to the link below:

Intercom Integration

Integrating Freshchat



To learn how to integrate Crisp into your client’s dashboard, refer to the link below:

Freshchat Integration

Integrating Helpscout



To learn how to integrate Helpscout into your client’s dashboard, refer to the link below:

Helpscout Integration

Integrating Hubspot



To learn how to integrate Hubspot into your client’s dashboard, refer to the link below:

Hubspot Integration

Integrating Livechat



To learn how to integrate LiveChat into your client’s dashboard, refer to the link below:

Livechat Integration

Integrating Tidio



To learn how to integrate Tidio into your client’s dashboard, refer to the link below:

Tidio Integration

Integrating Tawk



To learn how to integrate Crisp into your client’s dashboard, refer to the link below:

Tawk Integration

Integrating Elfsight



To learn how to integrate Crisp into your client’s dashboard, refer to the link below:

Elfsight Integration


Testing the Client's End



Your client will have the option to contact you through the chat support that you integrate. To test this, follow the steps listed below:

- Go to Team Members under Style and Settings
- Click on the + Invite Member button
- Use a unique email address on the Email Address input field (any mail address will do other than the one you used to purchase the Agency plan)
- Check your mail inbox and open the mail you receive from your website
- Right-click on the Accept Invite button on the mail
- Choose Open in Incognito Window
- You will be logged in as your client
- The Chat Support option can be seen on the bottom-right of your Dashboard



Related Articles



Agency Site Configuration

Add agency branding

Updated on: 18/01/2023

Was this article helpful?

Share your feedback

Cancel

Thank you!