Provide Customer Support to your clients
Getting Started
Agency plan owners can integrate customer support or a live chat system to handle client queries. Agency clients can contact agencies directly from their Dashboards. This article will cover how agencies can integrate live chat support for their clients.
Configuring Customer Support
To configure customer support as an agency owner, refer to the steps listed below:
- Go to your Client’s site dashboard
- Click on Settings under the Styles and Settings panel
- Open the Agency Site Configuration tab
- Choose the platform you would like to integrate
- Paste the embed script from your selected platform
- Press the Save button
💡 From your end, you will see Dorik’s customer support on the right side of your screen, but your client(or invited member) will see the chat support which you have integrated.
Integrating Whatsapp Widget with Elfsight (Example)
To integrate a Whatsapp widget with Elfsight to your customer’s dashboard, follow the steps in the video below:
Integrating Crisp
To learn how to integrate Crisp into your client’s dashboard, refer to the link below:
Crisp Integration
Integrating Intercom
To learn how to integrate Intercom into your client’s dashboard, refer to the link below:
Intercom Integration
Integrating Freshchat
To learn how to integrate Crisp into your client’s dashboard, refer to the link below:
Freshchat Integration
Integrating Helpscout
To learn how to integrate Helpscout into your client’s dashboard, refer to the link below:
Helpscout Integration
Integrating Hubspot
To learn how to integrate Hubspot into your client’s dashboard, refer to the link below:
Hubspot Integration
Integrating Livechat
To learn how to integrate LiveChat into your client’s dashboard, refer to the link below:
Livechat Integration
Integrating Tidio
To learn how to integrate Tidio into your client’s dashboard, refer to the link below:
Tidio Integration
Integrating Tawk
To learn how to integrate Crisp into your client’s dashboard, refer to the link below:
Tawk Integration
Integrating Elfsight
To learn how to integrate Crisp into your client’s dashboard, refer to the link below:
Elfsight Integration
Testing the Client's End
Your client will have the option to contact you through the chat support that you integrate. To test this, follow the steps listed below:
- Go to Team Members under Style and Settings
- Click on the + Invite Member button
- Use a unique email address on the Email Address input field (any mail address will do other than the one you used to purchase the Agency plan)
- Check your mail inbox and open the mail you receive from your website
- Right-click on the Accept Invite button on the mail
- Choose Open in Incognito Window
- You will be logged in as your client
- The Chat Support option can be seen on the bottom-right of your Dashboard
Related Articles
Agency Site Configuration
Add agency branding
Updated on: 14/03/2023
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